Privacy Policy for SMS Services
SBS Solutions - SBS Telecom Limited
(Operating in Sri Lanka and the United Kingdom)
1. Introduction
SBS Solutions, a subsidiary of SBS Telecom Limited, is committed to protecting the privacy and security of our users’ data. This Privacy Policy outlines how we collect, use, and safeguard personal information in compliance with the UK GDPR and Sri Lankan Data Protection Act. By using our SMS services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect and process the following types of information:
- Personal Information: Includes name, email address, phone number, and billing information provided during account registration or usage of our services.
- Message Data: Includes the content of SMS messages, recipient phone numbers, and timestamps.
- Technical Data: Includes IP addresses, device information, browser type, and access logs to ensure service security and performance.
- Payment Information: Includes transaction details for service billing and payment processing.
3. How We Use Your Information
The information collected is used for the following purposes:
- Service Delivery: To provide and maintain SMS and related services.
- Account Management: To manage user accounts, including billing and technical support.
- Communication: To send notifications, updates, and service-related communications.
- Compliance: To comply with legal obligations and regulatory requirements in Sri Lanka, the UK, and other applicable jurisdictions.
- Improvement and Analytics: To analyze service usage and improve our platform’s performance and security.
4. Data Sharing and Disclosure
We do not sell or share your personal data with third parties, except in the following cases:
- Service Providers: Trusted third-party vendors who assist in service delivery, such as payment processors and SMS gateways.
- Legal Requirements: To comply with legal obligations, government requests, or court orders.
- Business Transfers: In case of mergers, acquisitions, or asset sales, personal data may be transferred, subject to this Privacy Policy.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption: All data transmitted through our platform is encrypted using secure protocols.
- Access Controls: Restricted access to personal data, limited to authorized personnel only.
- Regular Audits: Periodic reviews and updates to our security measures to address emerging threats.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Message content and delivery logs are stored for a limited period to comply with legal and operational requirements.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data held by us.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal and operational requirements.
- Data Portability: Request a copy of your data in a structured, commonly used format.
- Objection and Restriction: Object to or request restrictions on data processing.
To exercise your rights, please contact us using the details provided below.
8. International Data Transfers
As a company operating in Sri Lanka and the United Kingdom, your data may be transferred between these countries. We ensure that such transfers comply with applicable data protection laws, including implementing appropriate safeguards for international transfers.
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance user experience, analyze usage, and improve our services. For more information, refer to our [Cookie Policy].
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Significant updates will be communicated via email or platform notifications.
11. Contact Information
For any questions or concerns about this Privacy Policy or your data, please contact us:
SBS Telecom Limited (United Kingdom):
128 City Road, London, United Kingdom, EC1V 2NX
SBS Solutions (Sri Lanka):
Kudirippuwa, Galmuruwa, Sri Lanka
Email:
Hotline: +94 76 755 5514 / +44 747 722 0217
Effective Date: 12/10/2024